Salesforce Certified Platform App Builder — Question 109

ABC Company has a custom object "Service" which has a lookup relationship to Account. ABC Company wants to enhance Salesforce1 with an action that allows account managers to enter a new service to an Account while looking at the account.
What should be done?

Answer options

• A. Enter an object specific action to Service and put it in the Account Layout.
• B. Enter an object specific action to Service and put it in the Service Layout.
• C. Enter an object specific action to Account and put it in the Service Layout.
• D. Enter an object specific action to Account and put it in the Account Layout.

Correct answer: D

Explanation

The correct answer is D because adding an object-specific action to Account in the Account Layout allows account managers to directly enter a new service while viewing the account. Options A and B do not provide the necessary access from the Account perspective, while option C incorrectly suggests placing the action in the Service Layout, which does not align with the requirement.