Salesforce Certified OmniStudio Developer — Question 76

A developer creates a new FlexCard to display customer data and actions, such as updating billing information and changing the primary contact for the customer account. The FlexCard contains 10 fields and 5 actions.
During testing, several fields display with the correct data, but one of the fields shows only the label.
What could cause this?

Answer options

• A. There are no test parameters configured.
• B. The field is null in the Salesforce record.
• C. {recordId} is misspelled in the Data Source Input Map.
• D. The fields have exceeded the maximum number allowed on the card.

Correct answer: B

Explanation

The correct answer is B because if the field is null in the Salesforce record, it will not display any data, only the label. Option A is incorrect as test parameters being unset would likely affect all fields, not just one. Option C is wrong since a misspelling in {recordId} would typically prevent the data from appearing at all. Option D is also incorrect because exceeding the maximum number of fields would not cause only one field to show the label.