Salesforce Certified OmniStudio Developer — Question 71

A communications provider wants to enable their customers to troubleshoot mobile devices using a self-service portal. The developer builds an OmniScript to meet this requirement.
The OmniScript must retrieve device details stored in the Asset object and then call an external system to send troubleshooting commands via REST API to the device.
Which two OmniScript elements should the developer use to configure this functionality?

Answer options

• A. SOQL Action
• B. HTTP Action
• C. REST API Action
• D. DataRaptor Extract Action
• E. Navigate Action

Correct answer: B, D

Explanation

The correct options are B and D. The HTTP Action is required to make outbound calls to the external system via REST API for troubleshooting commands, while the DataRaptor Extract Action is necessary to pull the device details from the Asset object. The SOQL Action is not suitable here as it is primarily used for querying data, and the REST API Action is not directly applicable since the HTTP Action is designed for such calls.