Salesforce Certified OmniStudio Developer — Question 50

A developer creates an OmniScript to update billing information. After analyzing the different types of customer interactions that occur at the company, the developer determines updating billing information should be included in the majority of customer interactions.

What should the developer use to configure the action that invokes the OmniScript?

Answer options

• A. OmniScript Action
• B. Custom Action
• C. Lightning Action

Correct answer: B

Explanation

The correct choice, Custom Action, is suitable for integrating the OmniScript into various processes, allowing tailored interactions. OmniScript Action and Lightning Action are not as flexible for this specific use case, as they are typically used for predefined actions rather than custom workflows.