Salesforce Certified OmniStudio Developer — Question 36

A developer creates an OmniScript to update billing information. After analyzing the different types of customer interactions that occur at the company, the developer determines updating billing information should be included in the majority of customer interactions, which are represented by more than 20 different FlexCards.
What is the most efficient way for the developer to configure the action that invokes the OmniScript?

Answer options

• A. As an OS Action
• B. As a Lightning Action
• C. As an OmniStudio Action
• D. As a Custom Action

Correct answer: A

Explanation

The most efficient method for invoking the OmniScript in this scenario is by using an OS Action, as it is specifically designed for this purpose within OmniStudio. The other options, such as Lightning Action and Custom Action, do not provide the same level of integration with OmniScripts, making them less suitable for this use case.