Salesforce Certified Marketing Cloud Consultant — Question 25

A subscriber asked to be removed from a customer's email list multiple times by replying directly to the customer's marketing message, but continues to receive emails.
Which three settings should be confirmed? (Choose three.)

Answer options

• A. Reply Mail Management (RMM) is configured for the customer's account.
• B. The RMM setting 'Delete auto-replies and out-of-office replies' is set to NO.
• C. An email address was provided as the Routing Address for Remaining Replies.
• D. The RMM setting 'Unsubscribe Manual Requests' is set to YES.
• E. The subscriber's request contained one of the standard terms that qualify for automatic unsubscribe.

Correct answer: A, C, D

Explanation

The correct answers are A, C, and D because these settings directly affect the processing of unsubscribe requests. If RMM is not configured (A), or if there is no Routing Address set (C), or if manual unsubscribe requests are not allowed (D), the subscriber's requests may not be honored. Option B is incorrect because the setting to delete auto-replies is unrelated to processing unsubscribe requests, and E is irrelevant as the subscriber's request is being ignored regardless of standard terms.