Salesforce Certified Integration Architect — Question 61

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events are as follows:
1. A customer initiates a product exchange via a Case.
2. A customer service rep clicks on the "Authorize Exchange Product" menu item in the Case.
3. A customer initiates a subscription cancellation via a Case.
4. A customer service rep dicks on the "Initiate Refund" menu item in the Case.
Which two solutions will meet these business requirements? (Choose two.)

Answer options

• A. Custom Apex controller that publishes a platform event.
• B. Case Workflow Rule that sends an Outbound Message.
• C. Case after insert Trigger that executes a callout.
• D. Case after insert Trigger that publishes a platform event.

Correct answer: A, D

Explanation

The correct answers, A and D, utilize platform events, which are ideal for real-time event handling and allow integration with external systems. Option B, while it sends an Outbound Message, does not provide real-time metrics as effectively as platform events. Option C involves a callout, which may introduce latency and does not guarantee real-time processing of business events.