Salesforce Certified Integration Architect — Question 42

A call center manager uses a custom dashboard to track case-related metrics. The manager wants a component to display the number of closed cases in real time.

What type of event should be used to meet this requirement?

Answer options

• A. PushTopic Event
• B. Platform Event
• C. Generic Event
• D. Change Data Capture Event

Correct answer: A

Explanation

The correct answer is A, PushTopic Event, as it is designed to provide real-time updates for changes in data, such as the number of closed cases. The other options, while related to events, do not specifically cater to real-time updates in the same manner as PushTopic Events do.