Salesforce Certified Integration Architect — Question 22

Service agents at Northern Trail Outfitters use Salesforce to manage cases and B2C Commerce for ordering.
Which integration solution should an architect recommend in order for the service agents to see order history from a business-to-consumer (B2C) Commerce system?

Answer options

• A. REST API offered by Commerce Platform
• B. REST API offered by Salesforce Platform
• C. Salesforce B2C Commerce to Service Cloud Connector
• D. MuleSoft Anypoint Platform

Correct answer: C

Explanation

The Salesforce B2C Commerce to Service Cloud Connector is specifically designed to integrate B2C Commerce with Service Cloud, enabling service agents to view order history seamlessly. The other options, while they offer various integration capabilities, do not provide the direct connection required for this specific need.