Salesforce Certified Industries CPQ Developer — Question 31

A developer selects a smart thermostat from an account's list of assets and clicks Change to Order. While reviewing the order in the Cart, the developer notices the price of the existing asset in the Change order does not match the price that was displayed in the Service Asset Management view.
What is the reason for this discrepancy?

Answer options

• A. One-time charges are zeroed out on Change orders.
• B. The product's price has changed.
• C. The asset was originally priced for a different user.
• D. The asset has a status of Disconnect in Change orders.

Correct answer: A

Explanation

The correct answer is A because one-time charges are typically not included in Change orders, which can cause the price to appear different. Option B is incorrect because a price change wouldn't be reflected in the existing order. Option C is not valid as the pricing should be consistent regardless of the user. Option D is also wrong since the status of the asset does not affect its pricing in the Change order.