Salesforce Certified Identity and Access Management Designer — Question 23

Universal Containers (UC) implemented SSO to a third-party system for their Salesforce users to access the App Launcher. UC enabled "User Provisioning” on the Connected App so that changes to user accounts can be synched between Salesforce and the third-party system. However, UC quickly notices that changes to user roles in Salesforce are not getting synched to the third-party system.
What is the probable reason for this behavior?

Answer options

• A. The Approval queue for User Provisioning Requests is unmonitored.
• B. User Provisioning for Connected Apps does NOT support role sync.
• C. Required operation(s) was NOT mapped in User Provisioning Settings.
• D. Salesforce roles have more than three levels in the role hierarchy.

Correct answer: B

Explanation

The correct answer is B because User Provisioning for Connected Apps in Salesforce does not support the synchronization of user roles. Options A and C suggest issues that could affect provisioning but do not address the specific limitation regarding role syncing. Option D is not relevant as the role hierarchy's depth does not affect the provisioning capability.