Salesforce Certified Experience Cloud Consultant — Question 95

Universal Containers is implementing a customer community.

What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

Answer options

• A. Sharing Map and custom permission set
• B. Sharing Set
• C. Case co-ownership using Super User access
• D. OWD and Apex Sharing

Correct answer: B

Explanation

The correct answer is B, Sharing Set, as it enables customers to access their own cases while they are assigned to support agents. The other options do not specifically allow for this level of visibility for customers regarding their cases in the community setup.