Salesforce Certified Experience Cloud Consultant — Question 9

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

Answer options

• A. Retail managers need to be given Super User access.
• B. A Sharing Rule needs to be created.
• C. Retail managers need to be put in the executive role in the Role Hierarchy.
• D. A Sharing Set needs to be created.

Correct answer: A

Explanation

Providing Retail managers with Super User access resolves the visibility issue, allowing them to see records owned by their peers and subordinates. Creating a Sharing Rule (B) or a Sharing Set (D) may not grant the necessary access to records owned by other users. Changing their role in the Role Hierarchy (C) is also not sufficient if they do not have the appropriate access level.