Salesforce Certified Experience Cloud Consultant — Question 86

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

Answer options

• A. Customer Service template does not allow record pages for custom objects out-of-the-box.
• B. Customer Community Plus license allows only up to 2 million users per org.
• C. Customer Service template does not allow downloading documents out-of-the-box.
• D. Customer Community Plus license does not allow access to custom objects.

Correct answer: B

Explanation

The correct answer is B because the Customer Community Plus license has a user limit that could pose a problem as UC's customer base grows. Option A is incorrect since the limitation mentioned does not affect the ability to create record pages for custom objects. Option C is false because the template does allow for document downloads with some configuration. Option D is also incorrect, as the Customer Community Plus license does allow access to custom objects.