Salesforce Certified Experience Cloud Consultant — Question 80

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?

Answer options

• A. Manually share cases.
• B. Create a Sharing Set for the Account.
• C. Move users who need case access to a higher level in the Role Hierarchy.
• D. Configure an External Account Hierarchy.

Correct answer: D

Explanation

Configuring an External Account Hierarchy allows for the establishment of a relationship between parent and child accounts, enabling the parent company to access cases created by its child companies. The other options, such as manually sharing cases or creating a Sharing Set, do not provide the necessary structure for ongoing access, and adjusting the Role Hierarchy may not be feasible or effective in this scenario.