Salesforce Certified Experience Cloud Consultant — Question 78

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.

Which functionality would allow questions to get internal visibility?

Answer options

• A. Tell users to submit a case for unanswered questions.
• B. Create moderators for each topic.
• C. Limit the number of questions posted per day.
• D. Enable Escalate to Case.

Correct answer: D

Explanation

The correct answer, D, 'Enable Escalate to Case,' allows questions that are not answered promptly to be escalated into formal cases, ensuring they receive the necessary attention from internal staff. Option A suggests users submit cases, but this does not provide visibility for unanswered questions. Option B, creating moderators, could help manage content but does not ensure visibility for unanswered inquiries. Option C, limiting questions, could reduce volume but does not address the visibility issue.