Salesforce Certified Experience Cloud Consultant — Question 57

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

Answer options

• A. Customer Community Plus
• B. Customer Community
• C. Customer Identity
• D. Partner Community

Correct answer: D

Explanation

The correct answer is D, Partner Community, as this license allows external partners to access and create cases on behalf of customers. The other options, such as Customer Community and Customer Identity, do not provide the necessary permissions for third-party agents to manage cases effectively.