Salesforce Certified Experience Cloud Consultant — Question 52

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

Answer options

• A. Accounts with active Experience Cloud users cannot be merged with another account.
• B. Accounts used in an External Account Hierarchy cannot be merged with another account.
• C. The user trying to merge the accounts does not have the System Administrator profile.
• D. The user trying to merge the accounts does not have the Merge Portal Roles permission.

Correct answer: B

Explanation

The correct answer is B because accounts that are part of an External Account Hierarchy are restricted from being merged due to data integrity concerns. Option A is incorrect as it pertains to Experience Cloud users, which is not the reason for the error in this scenario. Options C and D focus on user permissions, which are not relevant to the specific merging issue being faced.