Salesforce Certified Experience Cloud Consultant — Question 11

Dreamscape Flowers needs to create a digital experience that meets the following requirements:
It allows for collaboration between customer and partner users.
Self-service for customer users is available.
Partner users create or resolve cases for their customers and need to see case data on a dashboard.
Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?

Answer options

Correct answer: D

Explanation

The correct answer is Customer Community Plus because it allows partner users to have access to case management and dashboards while not managing Leads, Opportunities, or Campaigns. The Partner Community license is more suited for extensive collaboration and management of sales processes, which is not required here. The Customer Community and Employee Community licenses do not offer the necessary features for partner users in this scenario.