Salesforce Certified Data Architect — Question 7
Northern Trail Outfitters (NTO) has a loyalty program to reward repeat customers. The following conditions exist:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discounts.
3. The program generates 100 million records each month.
NTO Customer Support would like to see a summary of a customer's recent transactions and the reward level(s) they have attained.
Which solution should the data architect use to provide the information within Salesforce for the customer support agents?
Answer options
- A. Create a custom big object to capture the reward program data, display it on the contact record, and update nightly from the point-of-sale system.
- B. Create a custom object in Salesforce to capture and store all reward programs, populate nightly from the point-of-sale system, and present on the customer record.
- C. Provide a button so that the agent can quickly open the point-of-sale system that displays the customer’s history.
- D. Capture the reward program data in an external data store, and present the 12-month trailing summary in Salesforce using Salesforce Connect and an external object.
Correct answer: D
Explanation
The correct answer is D because it allows for the management of large datasets while providing real-time access to the required information through Salesforce Connect. Options A and B do not efficiently handle the volume of records generated and may lead to performance issues. Option C does not provide the necessary summary within Salesforce, making it less functional for customer support needs.