Salesforce Certified Data Architect — Question 49

Universal Containers (UC) has lead assignment rules to assign leads to owners. Leads not routed by assignment rules are assigned to a dummy user. Sales rep are complaining of high load times and issues with accessing leads assigned to the dummy user.

What should a data architect recommend to solve these performance issues?

Answer options

• A. Assign dummy user last role in role hierarchy.
• B. Assign dummy user to highest role in role hierarchy.
• C. Periodically delete leads to reduce number of leads.
• D. Create multiple dummy user and assign leads to them.

Correct answer: D

Explanation

Creating multiple dummy users and distributing leads among them (Option D) can help alleviate performance issues by balancing the lead load, making it easier for sales reps to access leads. Assigning the dummy user to the last or highest role in the hierarchy (Options A and B) does not address the root cause of the performance issue. Periodically deleting leads (Option C) may reduce the number of leads but does not solve the access issues related to the dummy user.