Salesforce Certified Data Architect — Question 3

Universal Containers (UC) is implementing Salesforce and will be using Salesforce to track customer complaints, provide white papers on products, and provide subscription based support.
Which license type will UC users need to fulfill UC's requirements?

Answer options

Correct answer: C

Explanation

The correct answer is C, the Service Cloud License, as it is specifically designed for customer service and support functionalities. The Sales Cloud License (A) is focused on sales processes, while the Salesforce License (B) does not exist as a distinct option. The Lightning Platform Starter License (D) is intended for application development and does not cater to customer support needs.