Salesforce Certified Data Architect — Question 20

Northern Trail Outfitters (NTO) uses Sales Cloud and Service Cloud to manage their sales and support processes. Some of NTOs teams are complaining they see new fields on their page and are unsure of which values need be input. NTO is concerned about lack of governance in making changes to Salesforce.
Which governance measure should a data architect recommend to solve this issue?

Answer options

• A. Create reports to identify which fields users are leaving blank, and use external data sources to augment the missing data.
• B. Add description fields to explain why the field is used, and mark the fields as Required.
• C. Create and manage a data dictionary, and use a governance process for changes made to common objects.
• D. Create validation rules with error messages to explain why the field is used.

Correct answer: C

Explanation

The correct answer is C because creating and managing a data dictionary along with a governance process ensures that all changes to common objects are documented and controlled, which enhances clarity and consistency. Options A and B do not directly address the governance issue, while option D may provide guidance but lacks a comprehensive framework for managing changes.