Salesforce Certified CPQ Specialist — Question 190

Product A has the "One per unit" option selected within the Asset Conversion picklist. Users are reporting that when they modify the quantity for Product A on an amendment Quote, the following error displays:

"Product cannot be refunded. The quantity of Line # cannot decrease without a corresponding update."

What should the CPQ specialist co to ensure sales reps can edit the quantity of asset-based products within an amendment Quote?

Answer options

• A. Set the Asset Conversion field value to "None".
• B. Set the Asset Amendment Behavior field value to "Default".
• C. Set the Asset Amendment Behavior field value to "Allow Refund".
• D. Set the Asset Conversion field value to "One per Quote".

Correct answer: C

Explanation

The correct answer is C, as setting the Asset Amendment Behavior field value to 'Allow Refund' permits the quantity of asset-based products to be modified during an amendment Quote. Options A and D do not address the refund issue specifically, while option B does not provide the necessary permissions for editing the quantity.