Salesforce Certified Community Cloud Consultant — Question 9
Universal Containers (UC) is implementing a self-service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce Administrator recommend? (Choose two.)
Answer options
- A. Customer Community Login
- B. Customer Community
- C. Customer Community Plus Login
- D. Customer Community Plus
Correct answer: C, D
Explanation
The correct licenses, Customer Community Plus Login and Customer Community Plus, provide the necessary capabilities for customers to create new Accounts and Contacts. The other options, Customer Community Login and Customer Community, do not offer the same level of functionality, particularly in terms of managing complex hierarchies and multiple Accounts.