Salesforce Certified Community Cloud Consultant — Question 21

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner.
How can the Administrator meet this requirement?

Answer options

• A. Enable Entitlement and Milestone.
• B. Enable Knowledge and Articles.
• C. Enable Case Escalation rules.
• D. Enable Question-to-Case functionality.

Correct answer: B

Explanation

The correct answer is B, as enabling Knowledge and Articles provides customers with access to a repository of information, allowing them to find answers quickly. Options A and C are not directly related to answering questions in the community, while D focuses on converting questions into cases rather than providing immediate answers.