Salesforce Certified Community Cloud Consultant — Question 13

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding.
How should the Community Cloud consultant assign Topics so articles can be found easily on the Community?

Answer options

• A. Assign Topic categories to articles
• B. Assign Data categories to Chatter profiles and map to Topics
• C. Assign articles directly to Navigational Topics
• D. Assign Data categories to articles and map to Topics

Correct answer: B

Explanation

The correct answer is B because assigning Data categories to Chatter profiles allows for effective mapping to Topics, making articles easier to find. Options A and C do not utilize the mapping feature necessary for efficient searching, while option D is incorrect as it suggests mapping Data categories to articles directly, which does not enhance the searchability through Chatter profiles.