Salesforce Certified Community Cloud Consultant — Question 11

Universal Containers needs to create a Support Community with the following requirements:
✑ Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
✑ A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
✑ Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose two.)

Answer options

• A. Create a Sharing Set on the Case object.
• B. Enable Super User access for customer users.
• C. Set up Delegated Admin access for customer users.
• D. Select the Community User Visibility checkbox.

Correct answer: B, D

Explanation

The correct answers are B and D. Enabling Super User access allows customer users to see all cases, including those opened by their colleagues, while selecting the Community User Visibility checkbox ensures that customer users can collaborate with all Community users. The other options, A and C, do not directly address the requirements outlined in the scenario.