Salesforce Certified Business Analyst — Question 88

Universal Containers (UC) is working with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project. The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

Answer options

• A. Be vulnerable and own their mistake.
• B. Promise to work harder to avoid other mistakes.
• C. Ask their supervisor for help immediately.

Correct answer: A

Explanation

The correct answer is A because owning up to mistakes demonstrates accountability and honesty, which are key to building trust. Option B is not effective as it merely promises improvement without addressing the current issue, while option C shifts responsibility away from the BA instead of taking ownership.