Salesforce Certified Business Analyst — Question 78

Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:

User Story -
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction."

Acceptance Criteria -
• A manager can change the status of the request.
• A manager can send a comment to the employee about their request.
• The solution must be intuitive.

Why does the BA need to make a change to improve the user story?

Answer options

• A. The acceptance criteria is too vague.
• B. The acceptance criteria should be solution focused.
• C. The user story is too large to test.

Correct answer: A

Explanation

The correct answer is A because the acceptance criteria lack specificity, making it difficult to understand the exact requirements for implementation. Options B and C are incorrect as the criteria do not necessarily need to focus on the solution or indicate that the user story is too large to test.