Salesforce Certified Business Analyst — Question 72

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?

Answer options

• A. The user stories focused on well-defined personas.
• B. The project team failed to discuss the user stories as a group.
• C. The acceptance criteria of the user stories were too specific.

Correct answer: B

Explanation

The correct answer is B because the lack of group discussion likely led to misunderstandings or omissions that were only revealed during the stakeholder review. Options A and C do not address the root cause; focusing on personas and having specific acceptance criteria can be beneficial if the team collaborates effectively.