Salesforce Certified Business Analyst — Question 66

The Service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

Answer options

• A. Create user training materials.
• B. Conduct user training.
• C. Set up users for training.

Correct answer: A

Explanation

The BA is best suited for creating user training materials because they can leverage their understanding of business processes and user requirements. Conducting user training and setting up users for training are typically roles more aligned with the admin's responsibilities.