Salesforce Certified Business Analyst — Question 64

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

Answer options

• A. Vision, Values. Methods, Obstacles, and Measures (V2MOM)
• B. Business Process Modeling Notation (BPMN)
• C. Integrated DEFinition for Process Description Capture Method (IDEF3)

Correct answer: A

Explanation

The V2MOM framework is designed to help organizations clarify their vision and align their efforts towards achieving common goals, making it ideal for resolving conflicts in priorities among teams. In contrast, BPMN and IDEF3 are more focused on process modeling and documentation, which do not directly address the alignment of competing priorities.