Salesforce Certified Business Analyst — Question 39

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

Answer options

• A. Conduct elicitation with stakeholders regarding their parts of the process.
• B. Using strategy analysis, define models of how gaps in the business process can be resolved.
• C. Review the documentation to ensure that information gathered about the process is correct.

Correct answer: A

Explanation

The correct answer is A because conducting elicitation with stakeholders allows the BA to gather specific insights and clarify uncertainties directly from those involved in the process. Option B, while useful for strategic planning, does not directly address the immediate need for clarification of process steps. Option C focuses on reviewing existing documentation, which may not provide the necessary insights to resolve the identified gaps.