Salesforce Certified Business Analyst — Question 37

The business analyst (BA) at Cloud Kicks (CK) is writing user stories for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

Answer options

• A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
• B. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
• C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

Correct answer: B

Explanation

Option B is the best user story because it focuses on the experience of the website visitors during a large promotion, which aligns with the goal of ensuring a frictionless shopping experience. Options A and C, while relevant, are more centered on the technical aspects and do not emphasize the user's experience as clearly. Option D is not a user story and does not address the requirement from the perspective of the end-user.