Salesforce Certified Business Analyst — Question 31

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more Information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?

Answer options

• A. Stakeholder Analysis
• B. Strategy Analysis
• C. Enterprise Analysis

Correct answer: C

Explanation

The correct answer is C, as Enterprise Analysis focuses on understanding the overall organizational structure and how different departments function and interact. Stakeholder Analysis (A) is more about identifying and understanding the interests of stakeholders, while Strategy Analysis (B) is concerned with aligning business strategies with project goals.