Salesforce Certified Business Analyst — Question 108

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Answer options

• A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
• B. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
• C. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

Correct answer: A

Explanation

The correct choice is A because scheduling a one-on-one meeting allows the BA to explore the unique insights of the new employee, which can be valuable. Option B is less effective as it may dilute the new employee's input among a larger group, and Option C, while acknowledging the suggestions, overlooks the potential benefit of engaging directly with the fresh perspective of a newcomer.