Salesforce Certified Associate — Question 30

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should be used to meet this need?

Answer options

Correct answer: C

Explanation

Service Cloud is specifically designed to facilitate customer service interactions across multiple channels, including web chat and messaging platforms. Experience Cloud is focused on creating digital experiences, while MuleSoft is an integration platform that doesn't directly provide customer support functionalities.