Salesforce Certified Associate — Question 19

A Salesforce user at Get Cloudy Consulting informs the company’s Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.
How should the associate change the user’s access?

Answer options

• A. Deactivate the user to free up the Salesforce license.
• B. Delete the user to free up the Salesforce license.
• C. Do nothing; the user may need to access Salesforce in the future.

Correct answer: A

Explanation

The correct approach is to deactivate the user, as this will free up the Salesforce license while allowing the possibility of reactivating the account later if needed. Deleting the user is not advisable since it would permanently remove their data and access history. Doing nothing could lead to unnecessary license usage and potential compliance issues.