Salesforce Certified AI Specialist — Question 9

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.
Which AI capability should the team use?

Answer options

• A. Model Builder
• B. Einstein Copilot
• C. Prompt Builder

Correct answer: C

Explanation

The correct answer is C, Prompt Builder, as it allows for the creation of tailored prompts that can summarize guest interests and preferences effectively. Options A and B, Model Builder and Einstein Copilot, do not specifically address the need for generating customized summaries based on individual guest profiles in the context described.