Salesforce Certified AI Specialist — Question 33

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Al Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative Al is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the AI Specialist take In the sandbox that can be deployed to the production org?

Answer options

• A. From the Einstein setup menu, select Turn on Einstein; create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these files; and add the Wrap Up component to the Messaging Session record page layout.
• B. Create custom fields to store Issue, Resolution and Summary; create a Quick Action that updates these fields; and add the Wrap Up component to the Messaging Session record page layout.
• C. Create custom fields to store Issue, Resolution and Summary; create a Quick Action that updates these fields; add the Wrap Up component to the Messaging Session record page layout; and create Permission Set Assignments for the intended Agents.

Correct answer: C

Explanation

The correct answer is C because it includes all necessary steps to configure the system, including creating custom fields, a Quick Action, adding the Wrap Up component, and establishing Permission Set Assignments for agents. Option A is incorrect as it suggests turning on Einstein in the sandbox, which is unnecessary since it's already enabled in production. Option B misses the crucial step of creating Permission Set Assignments, and option D does not address the Work Summaries specifically.