Salesforce Certified AI Specialist — Question 3

An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.
What is the reason for this?

Answer options

• A. A merge field has not been inserted in the prompt.
• B. The records related to the prompt have not been selected.
• C. The prompt has not been saved and activated.

Correct answer: B

Explanation

The correct answer is B because the preview button requires the selection of related records to display relevant data. Option A is incorrect since a merge field's absence does not disable the preview; it simply means the prompt won't function as intended. Option C is also wrong because saving and activating the prompt is necessary for it to be usable, but it does not affect the ability to preview if records are not selected.