Salesforce Certified AI Associate — Question 9

What is the role of Salesforce's Trusted AI Principles in the context of CRM systems?

Answer options

• A. Outlining the technical specifications for AI integration
• B. Providing a framework for AI data model accuracy
• C. Guiding ethical and responsible use of AI

Correct answer: C

Explanation

The correct answer is C, as Salesforce's Trusted AI Principles focus on ensuring that AI is used in an ethical and responsible manner. Options A and B, while relevant to AI implementation, do not address the ethical considerations that the Trusted AI Principles emphasize.