Salesforce Certified AI Associate — Question 55

What are the three commonly used examples of AI in CRM?

Answer options

• A. Predictive scoring, forecasting, recommendations
• B. Einstein Bots, face recognition, recommendations
• C. Predictive scoring, reporting, image classification

Correct answer: A

Explanation

The correct answer is A because predictive scoring, forecasting, and recommendations are all established applications of AI that enhance customer relationship management. Options B and C include AI applications, but they do not all specifically relate to CRM functions as effectively as those in option A.