Salesforce Certified AI Associate — Question 37

Cloud Kicks wants to ensure that multiple records for the same customer are removed in Salesforce.

Which feature should be used to accomplish this?

Answer options

• A. Duplicate management
• B. Trigger deletion of old records
• C. Standardized field names

Correct answer: A

Explanation

The correct answer is A, Duplicate management, which is specifically designed to identify and manage duplicates within Salesforce. Options B and C do not address the specific need to remove duplicate records; B focuses on deletion without targeting duplicates, while C pertains to field naming conventions rather than record management.