Salesforce Certified Agentforce Specialist — Question 7

An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the Agentforce Specialist gather the necessary data for the prompt template?

Answer options

• A. Select the Account Opportunity object as a resource when creating the prompt template.
• B. Select the latest Opportunities related list as a merge field.
• C. Create a flow to retrieve the opportunity information.

Correct answer: C

Explanation

The correct answer is C because creating a flow allows for the dynamic retrieval of the latest opportunity data needed for the summary. Option A is incorrect as selecting the Account Opportunity object does not directly gather the latest information. Option B is also incorrect since using a merge field from the related list does not provide the customization needed for the prompt template.