Salesforce Certified Agentforce Specialist — Question 43

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI- enabled field icon next to the summary field.

What is the most likely cause of the issue?

Answer options

• A. The prompt template associated with summary field is not activated for that user.
• B. The user does not have the Prompt Template User permission set assigned.
• C. The user does not have the field Generative AI User permission set assigned.

Correct answer: B

Explanation

The correct answer is B because the user needs the Prompt Template User permission to access the generative AI feature. Option A is incorrect because the prompt template itself is not the issue; the user simply lacks the necessary permission. Option C is also incorrect as the Generative AI User permission set is not relevant to the user's inability to see the generative AI icon.