Salesforce Certified Agentforce Specialist — Question 40

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should an Agentforce Specialist apply the power of conversational AI to this use case?

Answer options

• A. Create a custom Agent action which calls a flow.
• B. Create a Flex prompt template in Prompt Builder.
• C. Configure the Integration Flow Standard Action in Agent Builder.

Correct answer: A

Explanation

The correct answer is A because creating a custom Agent action allows for direct interaction with the existing flow, enabling agents to retrieve order fulfillment status through natural language queries. Options B and C do not directly facilitate the querying process from the flow, making them less suitable for this specific use case.