Salesforce Certified Agentforce Specialist — Question 32

Universal Containers recently added a custom flow for processing returns and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Answer options

• A. Recreate the flow using the Agentforce Agent user.
• B. Assign the Run Flows permission to the Agentforce Agent user.
• C. Assign the Manage Users permission to the Agentforce Agent user.

Correct answer: B

Explanation

The correct answer is B because assigning the Run Flows permission enables the Agentforce Agent user to execute flows. Options A and C are incorrect because recreating the flow does not address permission issues, and managing users does not relate to running flows.