Salesforce Certified Agentforce Specialist — Question 23

Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
What is one criterion that Agentforce for Sales uses to match similar opportunities?

Answer options

• A. Matched opportunities are limited to the same account.
• B. Matched opportunities have a status of Closed Won from last 12 months.
• C. Matched opportunities were created in the last 12 months.

Correct answer: B

Explanation

The correct answer is B because Agentforce for Sales specifically looks for opportunities that have achieved a Closed Won status within the last year as a key matching criterion. Option A is incorrect because opportunities can belong to different accounts. Option C is also wrong since the creation date alone does not determine similarity without considering the status.